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Online Bill Pay FAQs | Payment FAQs | Bill FAQs


FAQs for Scheduling My Payments


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What is the earliest date I can make a payment?

For most bills, we can deliver your payment the next business day. If we send the payment by check, it can take four or fewer days for your biller to receive it.

When you enter an amount, Online Bill Pay automatically displays the earliest date the biller will receive the payment. You can accept this date or change it.

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How do I know which payment dates I can select?

You can use the payment calendar to determine the dates you can select to make your payments. The calendar shows:

Also, when you enter an amount, Online Bill Pay automatically displays the earliest date the biller will receive the payment. You can accept this date or change it. The date must be a business day (no weekends or holidays unless your financial institution allows payments on these days) that is not more than a year in the future (or 365 days from today's date).

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How far in advance of the due date should I make my payments?

You can enter a pay date that is the same as the due date on your bill. The pay date is the date when the biller receives your payment. For most bills, we can deliver your payment the next business day. If we send the payment by check, it can take four or fewer days for your biller to receive it.

You can use the calendar to make sure the biller receives the payment before the bill's due date.

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How far in advance can I schedule my payments?

You can schedule a payment up to a year (365 days) from today's date.

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When is the money for the payment withdrawn from my payment account?

If the payment is sent electronically, the money for the payment is withdrawn from your payment account on the pay date. If the company or person cannot receive electronic payments, Online Bill Pay prints a check and sends it to the billing address. For some checks, the money for the payment is withdrawn on the pay date. For others, the money is withdrawn when the company or person deposits (or cashes) the check.

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When does a biller receive my payment?

For most bills, we can deliver your payment the next business day. If we send the payment by check, it can take four or fewer days for your biller to receive it.

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